I am in the Air Canada lounge. We’ve just got back from a delightful weekend with friends. The lounge is bustling, filled with travelers hurriedly grabbing food and searching for a place to unwind. In a moment of goodwill, my spouse and I offer our spot to a couple in need.

One client said to me, "I'd be curious to know the types of mandates that are entrusted to you so that I can use them as a guide when setting my own coaching goals. I found the question so interesting that I decided to make a list.    

As a manager, your role is to recruit, manage, engage and retain talented employees. Those employees are often charmed by caring managers.

Some people experience it in the shower, others while meditating, and some while strolling peacefully with their dog: that elusive flash of genius, the moment when a brilliant idea strikes like magic, solving a problem or inspiring something extraordinary. But can you summon this moment of clarity? Is it possible to deliberately spark the flash of insight that might lead to instant success?

A whirlwind of responsibilities, paired with a clock that seems to tick faster and faster, can quickly brew the perfect cocktail of despair. But how can you turn things around and finally place yourself at the top of your priority list?